| patient |
A person who is receiving, has received, or has requested health care. (CPSI, 2019)
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A person who is receiving, has received or has requested health care
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| patient safety |
The pursuit of the reduction and mitigation of unsafe acts within the healthcare system, as well as the use of best practices shown to lead to optimal patient outcomes. (CPSI, 2019)
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The use of best practices to optimize patient outcomes and reduce unsafe acts
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| people |
This refers to others that you want to involve in making the change. People can refer to individuals, groups or organizations.
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This refers to others that you want to involve in making the change. People can refer to individuals, groups or organizations.
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| person |
An individual with whom a health provider has established a therapeutic relationship for the purpose of partnering for health. Replaces the terms “patient,” “client,” and “resident,” which are used across health-service organizations. (RNAO, 2015)
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An individual with whom a health provider has established a therapeutic relationship for the purpose of partnering for health
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| point-of-care |
The point where health-care services are provided to the person
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The point where health-care services are provided to the person.
Synonym: Frontline care delivery
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| public narrative |
“…a leadership practice of translating values into action. Narrative is the discursive means we use to access values that equip us with the courage to make choices under conditions of uncertainty, to exercise agency. Public narrative links the three elements of self, us, and now: why I am called, why we are called, and why we are called to act now”. (Ganz, 2011, p. 274)
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A way to integrate values into action using stories of courage and choice
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