Conflict management

This article from the Indeed Career Guide page and written by Jennifer Herrity, shares five styles of conflict management and how to select the appropriate conflict management style for the situation. March 26, 2025. © 2025 Indeed

This booklet provides suggestions for the employer, supervisor and worker to participate in the reduction of bullying in the workplace. A number of samples and tools are provided including a sample workplace bullying policy and a self-test to determine if you are being bullied. PSHSA - Public Services Health and Safety Association © 2024

Our approach to conflict is not a fixed part of our character, it is learned behavour that we can change. Dana Caspersen, author of "Changing the Conversation: This video shares the 17 Principles of Conflict Resolution". Offers two simple, transformative actions that we can choose, which can fundamentally change the conflict conversations in our lives. Reference: Retrieved May 5, 2021 from https://youtu.be/WfQeH3092Sc

This CNO practice guideline outlines the key factors associated with conflict with clients, colleagues and in the workplace, and offers strategies for preventing and managing conflict that has escalated. It also highlights the role of nurses in formal leadership positions, as well as the importance of the debriefing process in the prevention and management of conflict.  © College of Nurses of Ontario, 2025

Conflict is a part of life. Most of us will do almost anything to avoid it. In this video Dr. Jennie Byrne explains a simple healthy nonaggressive step-by-step process for resolving your conflicts or issues with others that can even strengthen your relationships leaving you feeling empowered in your life and in your relationships. Reference: Retrieved May 5, 2021 

Les lignes directrices sur les pratiques exemplaires portent principalement sur le personnel infirmier, les équipes soignantes et les processus qui favorisent la mise en place de milieux de travail sains. Ces lignes directrices traitent de la gestion et de l’atténuation des conflits interpersonnels au sein des équipes de soins de santé. Elles partent du principe que même s’il est possible d’éviter certains conflits, des conflits sains peuvent également être bénéfiques. Association des infirmières et infirmiers autorisés de l’Ontario (2012). La gestion et l’atténuation des conflits dans les équipes de soins de santé. Toronto, Canada  : Autheur. Ce travail est financé par le Ministère de la Santé et des Soins de longue durée d'Ontario.  

Les lignes directrices sur les pratiques exemplaires portent principalement sur le personnel infirmier, les équipes soignantes et les processus qui favorisent la mise en place de milieux de travail sains. Ces lignes directrices traitent de la gestion et de l’atténuation des conflits interpersonnels au sein des équipes de soins de santé. Elles partent du principe que même s’il est possible d’éviter certains conflits, des conflits sains peuvent également être bénéfiques. Association des infirmières et infirmiers autorisés de l’Ontario (2012). La gestion et l’atténuation des conflits dans les équipes de soins de santé. Toronto, Canada  : Autheur. Ce travail est financé par le Ministère de la Santé et des Soins de longue durée d'Ontario.  

This Best Practice Guideline focuses on evidence-based recommendations for RNs and RPNs on best nursing practices for developing and sustaining nursing leadership. This guideline addresses: system resources that support effective leadership practices and behaviours for formal leaders and nurses at the point of care; Organizational culture, values and resources that support effective leadership practices and behaviours at all levels; and personal resources that support effective leadership practices across the continuum of care. Registered Nurses’ Association of Ontario. (2013). RNAO Developing and sustaining nursing leadership best practice guideline (2nd Ed.). Toronto, ON, Canada: Author.    

This guideline provides evidence-based recommendations for RNs and RPNs on best nursing practices for developing and sustaining effective staffing and workload practices. When effective staffing and workload practices are not followed the risk for conflict within teams increases. Learn how the decision making process must ensure that appropriate structures and supports are in place to maximize the nursing effort resulting in the best possible care and positive outcomes for the patients/clients, nursing personnel, and the organization. Registered Nurses’ Association of Ontario. (2017). Developing and Sustaining Effective Staffing and Workload Practices. Toronto, ON. Author

This Best Practice Guideline focuses on nursing teams and processes that foster healthy work environments. The focus for the development of this guideline was managing conflict among nursing and healthcare teams with the view that while some conflict is preventable, healthy conflict can also be beneficial. Registered Nurses’ Association of Ontario. (2012). Managing and Mitigating Conflict in Health-care Teams. Toronto, ON. Author.

This Best Practice Guideline focuses on nursing teams and processes that foster healthy work environments. The focus for the development of this guideline was managing conflict among nursing and healthcare teams with the view that while some conflict is preventable, healthy conflict can also be beneficial. For the purpose of this document, conflict is defined as: a phenomenon occurring between interdependent parties as they experience negative emotional reactions to perceived disagreements and interference with the attainment of their goals (Barki & Hartwick, 2004). Registered Nurses’ Association of Ontario. (2012). Managing and Mitigating Conflict in Health-care Teams. Toronto, ON: 

This best practice guideline was developed to assist nurses, nursing leaders, other health professionals and senior managers to enhance positive outcomes for patients/clients (individual/family/group/community), nurses, and the organization through intra-professional collaborative practice. The goal of this best practice guideline is to strengthen collaborative practice among nurses, and explore what fosters healthy work environments for them, aware that collaboration must align with the needs of the patient or client Registered Nurses’ Association of Ontario. (2016). Intra-professional Collaborative Practice among NursesI . Toronto, ON. Author.

This article by by Jessica Zartler reviews the Five Dysfunctions of a Team Model, and provides a team assessment to determine to what degree the five dysfunctions exist in your team. Sep 7, 2017.  

This guide reviews Lencioni’s 5 dysfunctions of a team model and provides clear tables related to building trust and what people need to feel trusted, mastering conflict, achieving commitment, engaging in conflict resolution, accountability and focusing on results. Myers-Briggs ® Lencioni Guide

This fact sheet from the Public Health and Safety Association, describes bullying, how to recognize bullying and tips for preventing workplace bullying. Facts about Workplace Bullying, is downloadable and printable as a resource for team members to learn and understand about Bullying in the workplace.  PSHSA - Public Services Health and Safety Association © 2025