Conflict is a Place of Possibility - YouTube
Our approach to conflict is not a fixed part of our character, it is learned behavour that we can change. Dana Caspersen, author of "Changing the Conversation: This video shares the 17 Principles of Conflict Resolution". Offers two simple, transformative actions that we can choose, which can fundamentally change the conflict conversations in our lives.
Reference: Retrieved May 5, 2021 from https://youtu.be/WfQeH3092Sc
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