Registed Nurses' Association of Ontario

Managing and Mitigating Conflict in Health-care Teams

Type of Guideline: 
Healthy Work Environments
Publication date: 
About this Guideline:

The focus for the development of this guideline was managing and mitigating interpersonal conflict among health-care teams with the view that while some conflict is preventable, healthy conflict can also be beneficial. The BPG was developed to assist nurses in all roles and all settings, other health professionals and management teams to enhance positive outcomes for patients/clients, nurses and Health-care teams, and the organization itself. This BPG identifies:

  • Knowledge, competencies and behaviours for effective conflict management;
  • Best practices that effectively recognize, address, mitigate and manage conflict;
  • Educational requirements and strategies;
  • Policy changes at both the organizational and system levels needed to support and sustain an environment that understands, prevents, mitigates and manages conflict;
  • Implementation strategies and tools; and,
  • Future research opportunities.

Related File(s):
Conflict Summary of Recommendations811.39 KB