Registed Nurses' Association of Ontario

Best practice guideline (BPG) implementation to improve satisfaction with care amid COVID-19

The Humber River Family Health Team (HRFHT) is a multi-site organization providing primary health- care services and programs using a team-based model. The organization is implementing the Person- and Family-Centered Care (May 2015) Best Practice Guideline in collaboration with the North Western Toronto Best Practice Spotlight Organization Ontario Health Team (NWT BPSO OHT). This BPG was piloted with interdisciplinary health professionals including nurses, social workers, dietitians, chiropodists and a pharmacist to provide holistic care. This data reflects patient encounters with IHPs and not their family physician.