Upcoming dates
No cost

About this event:

This information-sharing webinar is designed for health professionals to learn about strategies to increase client and family engagement in their organizations. A broad overview of pan-organizational engagement strategies and outcomes will be reviewed, including client stories, rapid response teams, the Victorian Order of Nurses (VON) client advisory council, and the staff champion network.

During this presentation, participants will learn how to:

  • curate and create client stories
  • mobilize a client and family rapid response team to review client-facing documents
  • understand how the client and family council is utilized in home and community care
  • learn how to leverage staff champions to spread the client and family voices across the organization

Presenters and credentials:

Arshia Ali, MHSc, CHE, PMP, CSM, Director of Client and Family Engagement, VON
Bella Panchmatia, M.S., RN, Director of Care, VON
Dorothy MacDonald, Co-chair VON National Advisory Council