Registed Nurses' Association of Ontario

Evidence Booster: Parkview Manor Implements Five Best Practice Guidelines and Improves Resident and Family Satisfaction

Parkview Manor is a 34-resident Long-Term Care (LTC) Home located in Chesley, in the South West Local Health Integration Network, Ontario, Canada.

As part of their LTC Best Practice Spotlight Organization® (BPSO) designation activities, they implemented five RNAO Best Practice Guidelines (BPG) over three years :

  • Person-and Family-Centred Care, 2015
  • Assessment and Management of Pain, 2013 (2nd Ed.)
  • Addressing Abuse and Neglect of Older Adults, 2014
  • Prevention of Constipation in the Older Adult Population, 2011
  • Promoting Continence Using Prompted Voiding, 2011

Their goal for implementing BPGs was to be a place where a person feels accepted for who they are; by staff that genuinely care about their well-being and partner with them to make everyday a great living experience.

The interprofessional team developed staff and resident internal surveys to assist them in completing a gap analysis and identifying areas that needed to be included in their action plan. 

As part of Parkview Manor's annual monitoring and evaluation, residents and family members completed the Extendicare Annual Resident/Family Satisfaction Survey. The use of this allowed the team to benchmark their results against other Extendicare LTC Homes across the corporation.

Practice Change

Recognizing residents as experts in their own lives and allowing them choice were two very important elements that were identified in the gap analysis which the home incorporated in their strategic planning.

  • "My 5 Things" (this is posted for each resident on their closet door and indicates 5 favourite and 5 least favourite things)
  • A Spiritual Advisor was recruited
  • A Suggestion Box in place for residents, staff and visitors
  • Family Council has been re-introduced