Implementation of PEEPS in a Pediatric Acute Care Setting
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Summary
CHEO is an acute care pediatric hospital located in Ottawa serving over 500,000 children and youth in Eastern and Northern Ontario, western Quebec, and Nunavut annually. The organization employs 3,200 doctors, nurses and allied health members, 250 researchers, 700 volunteers, and 2,300 student learners in medicine, nursing and other health professions. Staff at CHEO face significant delays in accessing resources to cope with workplace exposure to trauma, death, and moral distress. Mental health is the leading cause of all disability claims across all disciplines accounting for 38 percent of all CHEO claims. The CHEO Pulse Survey (2019) resulted in 62 percent (43 percent responded) of staff believing “we often work in crisis mode”. Critical Care Services Ontario (CCSO) conducted a 1-Measure Burnout Survey in summer 2019, which was distributed to critical care staff working in Ontario’s Hospitals. CHEO’s staff responses were above the provincial average. The Peer Emotional and Empowerment Program of Support (PEEPS) pilot targeted two specific clinical areas within the hospital in the Pediatric Intensive Care Unit (PICU) and Hematology-Oncology department, which includes an inpatient unit (4N), and Medical Day Unit (MDU). These areas collectively employ over 200 physicians, nurses, and respiratory therapists. These areas are very stressful, high paced, acute environments. 21 PEEPS facilitators were trained October 21-23rd, 2020 virtually via experts in Critical Incident Stress Management from Alberta Children’s Hospital. The facilitators work directly in the pilot areas in different disciplines. PEEPS is offered as an on call service Monday to Friday from 0800h to 1600h.
PEEPS was implemented November 2nd, 2020 improving access to emotional support for staff in the PICU and Hematology-Oncology programs. 35 interventions took place as individual (71 percent) or group (29 percent) supports, virtually or in person. 26 percent of interventions occurred outside of the pilot areas highlighting the need for program growth. A formal request for funding has been submitted for the expansion of PEEPS and further training of facilitators. Dedicated funds will promote successful implementation in other units and build on the momentum of the pilot project while aligning with CHEO’s commitment to staff wellness.
The primary goal of the Fellowship was to increase my knowledge about program implementation and subsequently implement the Peer Emotional Empowerment Program of Support (PEEPS) at the Children’s Hospital of Eastern Ontario (CHEO) in two clinical settings by November 30th, 2020. The program had been pre-selected and pre-approved for pilot implementation through the foundational work of a prior RNAO Fellowship and in collaboration with the CHEO Debriefing Taskforce. Four specific learning objectives were outlined in the Fellow’s learning plan. My learning goals focused on establishing a solid foundation through the literature review process on program implementation in an acute care setting with the considerations in mind of change management and the program itself, rooted in Critical Incident Stress Management theories. My primary deliverable was to implement the pilot itself and learn and apply the principles of data collection that would allow for future program evaluation and growth.
Through the activities outlined in my learning plan, as well as through the expertise of my mentorship team I was able to learn in depth the approaches to program implementation, but more notably program coordination. Throughout the Fellowship I was able to implement the pilot with my team and actively promote the program with confidence and knowledge to senior leaders across the hospital. I developed oral and written presentation skills including changing presentations and data provided based on the target audience’s needs and goals. I developed surveys allowing me to gain experience with coding and survey design management. Interpretation of these results were guided by my primary mentor Jennifer Ellis who allowed for my professional growth to occur as I gained more experience with interpreting survey results and survey design flaws. The Fellowship experience ultimately allowed me to gain critical leadership skills, effectively promote a new program and translate new knowledge to peers and senior leadership. As the program expands, I will be considered a subject matter expert along with my team Jeff Vidt and Brennah Holley to inform future practice updates and changes related to this program specifically. This knowledge and experience will translate to future opportunities in program implementation or assessment.
Outcomes
The staff and learners at CHEO were considered the client in this Fellowship. The primary outcome of the proposed fellowship is the implementation of the PEEPS program by November 30th, 2020 in the PICU and Hematology-Oncology departments. In order to implement the program, the completion of the PEEPS training for 21 facilitators must be achieved by October 2020. All staff and learners in the pilot areas now have access to peer facilitators through the PEEPS program. Through the promotional communication walk-arounds in the pilot areas, knowledge was disseminated to staff about the usage of the program, normalizing mental wellness, and utilizing strategies to protect our psychological health.
The training of 21 PEEPS facilitators was completed October 21-23rd, 2020 virtually. The training allowed for the pilot program PEEPS to be implemented November 2nd, 2020 in the PICU and Hematology-Oncology units. Facilitators will receive ongoing training through a 4-hour refresher program provided by the Alberta Children’s Hospital staff.
The activating staff member or group now can receive access to peer support that was not available prior to November 2nd, 2020. This can be done informally through a text message to a PEEP on call, or to a facilitator known in the unit trained for PEEPS. Staff in the pilot areas are knowledgeable on the PEEPS program and it is used regularly for individual or group sessions. Unit managers ask the nurse in charge daily if there is a need for the PEEPS team, promoting the open dialogue of mental health needs and challenging patient scenarios.
On an organizational level, the team has promoted mental wellness and the PEEPS program at various levels including the Nursing Advisory Council which includes Senior Vice President and Chief Nursing Executive Ann Lynch as well as other senior leadership meetings as outlined in the learning plan. Increased awareness of the program and its benefits has been well received by non-pilot areas. Non pilot areas have made requests for PEEPS consultations and support has been provided. Requests for service outside of the areas promoted to highlight that the program has had excellent word of mouth feedback and highlights the need for program growth. The Fellow and team (Jeff Vidt, Brennah Holley) plan to submit abstracts regarding the pilot implementation to the Association of Pediatric Hematology Oncology Nurses 2021 Annual Conference and the 2021 World Critical Care Congress.
Overall experience
The ACPF truly exceeded my expectations. I am grateful for the opportunity to be a part of a pilot implementation at my workplace that was directly involved with the goal of improving access to timely mental health and wellness resources to my colleagues. The day-to-day networking truly opened my eyes to the various opportunities I can have as a future nurse leader. The Fellowship allowed me to reflect on my professional goals and inspired me to apply for a new position in the hospital as a Nurse Educator, implementing a new training program for the Transport Team. It is the experience of the Fellowship, and the encouragement of my mentorship team that gave me the confidence to pursue this professional goal.
I am especially indebted to my Mentorship Team who provided me with the coaching to utilize skills I already had and create new tools in my toolbox. Jennifer Ellis, Primary Mentor allowed me to reach goals I had not considered to set for myself. Her professionalism and support was constant and her ability to know the intricate details of program implementation and data collection, while dreaming bigger for the project inspired me daily. The PEEPS pilot would not have happened without the foundational groundwork of Sophia Bucking, and the expertise and warmth of Brennah Holley and Jeff Vidt. My manager Erin Larmer supported me through the application process and ensured my time was protected and that I had the resources I needed. Ann Lynch (Senior VP, Chief Nursing Executive) truly saw the need for this program and provided support from the day I applied. She inspired me to lead with the same level of genuinity and empathy. Renee Kampman (Alberta Children’s Hospital) for her compassion as I learned about the CISM program, and her flexibility in providing a virtual training. Thank you to the RNAO for providing opportunities on many scales to grow professionally. The ACPF allows for dedicated, protected time that allows the Fellow to engage and interact with the Learning Goals set out and see them through without the interruptions of carrying their usual workload.