Implementation impact: Improving participation in care planning and decreasing complaints

This Evidence Booster examines the impact of implementing RNAO’s Person- and Family-Centred Care (2015) best practice guideline (BPG) in a long-term care home in Richmond Hill, Ontario.

Mackenzie Health LTC Home maintained consistency in residents’ participation and satisfaction with their involvement in the planning and development of their personalized care. Implementing the BPG led to a decrease in the rate of complaints.