Senior Implementation Specialist (RNAO Clinical Pathways)

JOB SUMMARY: 

The senior implementation specialist is a member of the IABPG Centre, whose role focuses specifically on RNAO’s Clinical Pathways Program. The goal of this program is to utilize implementation science which at RNAO includes two frameworks: knowledge to action and social movement action to promote technology-enabled evidence-based practice in Ontario’s long-term care (LTC) sector. RNAO’s Clinical Pathways which are digitized versions of RNAO's best practice guidelines (BPG) facilitate this process. The primary responsibilities of the senior implementation specialist are to collaborate with the Senior Program Manager, eHealth and to actively support implementation specialists by leading and coordinating key activities to ensure successful adoption of the RNAO Clinical Pathways among participating LTC homes.

RESPONSIBILITIES: 

• act as the principal liaison for all implementation specialists providing guidance and support throughout all phases of RNAO Clinical Pathways’ implementation
• build capacity in the implementation specialists to ensure implementation fidelity and key messaging around the benefits of using RNAO Clinical Pathways to promote adoption, sustainability and spread
• establish and maintain strong relationships with internal and external partners to lead and influence change and meet identified targets/deliverables
• engage in strategic planning to support the implementation and spread of the RNAO Clinical Pathways in the LTC sector
• lead the development, implementation, and evaluation of project management tools, resources and implementation strategies that are aligned with existing IABPG programs
• plan and facilitate in-person and/or virtual implementation team meetings and professional development offerings (e.g., staff orientation) using principles of adult learning
• coordinate referrals to the RNAO LTC Best Practice Program for LTC homes needing additional support to attain the state of readiness required for their RNAO Clinical Pathways implementation
• support the ongoing evaluation of the RNAO BPG Clinical Pathways Program by contributing to the development and implementation of the evaluation plan and following up on relevant findings and recommendations
• collaborate with the eHealth Program Manager to identify areas for improvement and operational efficiency and to create a collaborative and productive work environment that fosters professional growth and engagement of all team members
• provide coverage for vacant implementation specialist positions, as needed
• lead and/or participate in research activities to determine the impact of RNAO’s BPG Clinical Pathways in LTC homes in Ontario
• coordinate the development and execution of promotional activities including newsletters, journal articles, and social media activities 
• contribute to the performance reviews of implementation specialists and the project coordinator
• any other job-related task as assigned

SKILL, KNOWLEDGE AND EXPERIENCE: 

• Registered Nurse (R.N.) with current registration in good standing with the College of Nurses of Ontario
• Master’s Degree in Nursing or related field is required
• experience in the role of Director of Nursing or Director of Care in the LTC sector
• experience in the role of LTC BPG Coordinator at RNAO is an asset
• previous experience with any of the following is an asset: implementation of RNAO’s BPGs, RNAO’s Best Practice Spotlight Organization Program, evidence-based practice, integration of RNAO Clinical Pathways/Order Sets, RAI-MDS, clinical informatics
• detail-oriented with strong project management skills to prioritize and organize workload and achieve accuracy in meeting deliverables and deadlines
• excellent team-building, interpersonal and leadership skills to engage and collaborate with staff and mobilize implementation specialists
• strong stakeholder engagement skills and demonstrated success leading new programs or initiatives.
• strong problem-solving abilities required to resolve conflicts and negotiate with partners to achieve desired outcomes
• demonstrated proficiency in commonly used Microsoft Office applications (i.e., Word, Excel and PowerPoint)
• excellent oral and written communication skills to prepare reports and facilitate meetings and presentations
• ability to work independently and with teams including internal and external partners

EFFORT: 

• workflow requires continuous re-prioritizing of workload, meeting multiple demands and working overtime as required
• continuous concentration is required to read, screen and appraise a large volume of information daily, prepare reports and other documents and to consult as appropriate
• sight, touch and hearing are used to read, proofread, write and analyze information and to answer enquiries
• sitting is required frequently in the job for more than 2 hours at a time to read and write information, work on the computer, answer the telephone and attend meetings
• travel, including air travel, may be required related to dissemination activities and project work

WORKING CONDITIONS: 

• works in a climate-controlled office with minimal exposure to lack of privacy, noise, distractions/interruptions, or stress from multiple demands 
• RNAO is currently working hybrid with two mandatory days at the home office
• typical conditions are such that no risk of injury is present

Please note that although this role is remote, it will require periodic travel and visits to the home office in Toronto.



RNAO is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of the communities in which we live. Accommodations are available to all candidates identifying a need during all or any parts of the selection process.