RNAO BPG – Managing and mitigating conflict in health-care teams
This Best Practice Guideline focuses on nursing teams and processes that foster healthy work environments. The focus for the development of this guideline was managing conflict among nursing and healthcare teams with the view that while some conflict is preventable, healthy conflict can also be beneficial.
The BPG was developed to assist nurses in all roles and all settings, other health professionals and management teams to enhance positive outcomes for patients/clients, nurses and Health-care teams, and the organization itself.
Registered Nurses’ Association of Ontario. (2012). Managing and mitigating conflict in health-care teams. Toronto, ON: Author.
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