Case study

Case study - Humber River Health 

Humber River Health (formerly Humber River Hospital) is a major acute care hospital in Toronto, Ontario that has used continuous monitoring to determine the impact of their BPG implementation and staff performance.

Humber River Hospital

These tiles, displayed on large screen monitors in a Command Centre (picture above), are integrated into the daily delivery of care to support physicians, nurses, and other clinical staff. Each row within the tile represents a patient, followed by where they are located. By clicking on a patient, staff can see more information regarding the clinical criteria that put them on the tile. With every patient, there is an expected time in which the issue should be resolved based on a service level set by the hospital. If the system detects that the process is taking longer than expected, the icon will escalate to amber and then to red, indicating a higher level of alert. Tiles also include several quality monitoring indicators based on the RNAO's best practice guidelines (BPG) related to falls risk intervention, wound and skin management, pain management and delirium management. By centralizing data in the Command Centre, the monitoring indicators empower clinicians so that they can intervene in a timely manner to ensure that best practices are followed. 

Read more about this innovative quality monitoring approach here: