When COVID-19 entered Greenwood Court in late March 2020, the home faced a fast-moving outbreak affecting both residents and staff. Management acted quickly, implementing strict isolation, full PPE use, and room-based care, to slow transmission. 

Despite their efforts, several residents became ill and four tragically passed away. The experience highlighted the critical importance of teamwork, clear communication with families, proactive staff education, mental health support, and strict adherence to infection-prevention practices. Their lessons learned offer valuable guidance for homes preparing for or responding to similar outbreaks.

About Greenwood Court  – Greenwood Court is a long-term care (LTC) and Retirement facility located in Stratford Ontario, consisting of 45 LTC beds and 18 retirement home beds. The LTC portion has 2 units, a 30-bed unit and a 15-bed dementia care unit. The COVID-19 outbreak occurred in the retirement home and on the dementia care unit.