Registed Nurses' Association of Ontario

La gestion et l’atténuation des conflits dans les équipes de soins de santé

Publish Date: 

This Best Practice Guideline focuses on nursing teams and processes that foster healthy work environments.

The focus for the development of this guideline was managing conflict among nursing and healthcare teams with the view that while some conflict is preventable, healthy conflict can also be beneficial. For the purpose of this document, conflict is defined as: a phenomenon occurring between interdependent parties as they experience negative emotional reactions to perceived disagreements and interference with the attainment of their goals (Barki & Hartwick, 2004).