People-Centred Care

Good Practice Statement 1.0: It is good practice for health and social service providers to establish and maintain a therapeutic relationship with people that is grounded in trauma-informed care and culturally safe practices, ensuring respect, trust and collaboration.

Good practice statement 2.0: It is good practice for health and social service providers to participate in shared decision making with people as they make informed decisions about their treatment, care and services.

Good practice statement 3.0: It is good practice for health and social service providers to regularly assess people for readiness for advance care planning and facilitate the process when ready

Recommendation 1.0: The expert panel recommends that people are provided with decision aids to enhance participation in making informed decisions related to health screening and health-care
treatment options.

Good practice statement 4.0: It is good practice for health and social service providers to collaboratively develop a plan of care with people that reflects their values, beliefs, goals, needs, attitudes, and preferences.

Recommendation 2.0: The expert panel suggests that people are provided with eye masks and/or earplugs as a sensory-minimizing strategy according to the needs and preferences of the person.

Good practice statement 5.0: Where virtual care can be offered as an alternative to in-person care, it is good practice for health and social service providers to determine appropriateness and modality based on people’s care needs and preferences and to adjust as needs evolve.