- Ensure you have the commitment from your senior leadership team to engage persons/patients and their families in your change initiative.
- Secure any additional resources you need to successfully onboard person and family members.
- Determine the level of engagement you desire.
- Confirm that you have the necessary processes, policies and procedures in place to support person and family engagement projects.
Ensuring success in this phase
The table below presents common barriers you and your team may encounter during this phase and ways you can overcome each barrier to optimize your success.
Barrier | Strategies to address the barrier |
---|---|
Lack of senior leadership guidance |
|
Leadership changes and staff turnover |
|
Pressure from senior management to achieve certain objectives that don't align with priorities identified by persons/patients and families and/or Policies/procedures misaligned with participant recommendations |
|
Delays in putting ideas into action that require senior leadership decision-making | Ensure access to leadership to facilitate ideas into action. |
SOURCES: Bombard et al., 2018; Liang et al., 2018; Hatlie et al., 2020; Institute for Patient- and Family-Centred Care, 2011; Ocloo et al., 2021; O’Connor et al., 2016 Planetree, 2017; Pougheon-Bertrand et al., 2018; RNAO, 2015; Sharma et al., 2018.