Person- and Family-Centred Care Through the Eyes of the Residents

Apr 25, 2019, 2:00pm - 2:45pm
About this Event:

This webinar presentation described how F.J. Davey Home implemented RNAO's Person- and Family-Centred Care best practice guideline (PFCC BPG) into their professional practice of caring for their residents.

More specifically, this webinar outlined F.J. Davy's  Best Practice Spotlight Organization (BPSO) journey and, how the home used the Ontario Association of Resident's Council Through our Eyes: Bringing the Residents Rights Alive program to successfully implement the PFCC BPG.  The webinar included a discussion of the home's challenges and successes with the implementation of the PFCC BPG, and their plans for the evaluation and sustainability of this guideline in professional practice.

During this presentation, participants will learn about:

  • the processes used to shift the quality of care, which is based on a person-centred approach to resident care
  • the available resources and infrastructure to support evidence-based best practices
  • practical approaches to change the workplace culture and build relationships to improve resident and family satisfaction


Kerry Gartshore
Sandi Campbell

Presentation Video